Microsoft® Business Solutions – Dynamics AX® Service Management is cater for the operation of support services. It provides easy-to-use interface for support engineers to log support cases and also perform various support service related oprations.
Key Benefits :
- Reduce the paper trail. Instead of filling out tons of customer support request paper forms, everything in the system is done electronically and kept electronically. Support engineers simply submit an electronic forms and track the status online.
- comprehensive Reporting. The system features a variety of comprehensive reports for support managers to do analysis and performance review.
- Better Inventory Management. Since the system is integrated with Inventory Management module, it provides better and transparent inventory Management. All the items utilized during the support process can be tracked easily.
- Better customer service. The system keeps a full list of service history records which facilitate the Support engineers/personnels to enquire these information easily. Hence it provides quick
information retrieval to achieve better customer service.